Frequently Asked Questions
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Everything You Need to Know
Clear, honest answers about our operational standards, onboarding protocols, and service commitments.
We offer predictable, flat-rate monthly pricing based on the size of your environment and the level of service required. No hidden fees or surprise hourly bills.
For critical issues, our guaranteed SLA is 15 minutes. For standard requests, we respond within 1 hour during business hours.
Our 4-step onboarding takes 2-4 weeks. We assess your current infrastructure, deploy our management tools, document your systems, and stabilize any immediate issues before officially transitioning to proactive support.
We use a layered security approach including endpoint detection and response (EDR), regular vulnerability scans, enforced multi-factor authentication (MFA), and zero-trust principles.
Yes. We handle end-to-end migrations to AWS, Azure, and Microsoft 365, ensuring zero-downtime cutovers and cost-optimized architectures.
We provide 24/7/365 monitoring and support for critical infrastructure, with standard end-user helpdesk available from 8 AM to 6 PM local time.